FAQs. General Information
What equipment do I need to bring?
Here is a quick list of stuff to bring. It is best to arrive with your swimsuit already on underneath your clothes. We suggest bringing a backpack or small bag with the following items:
- Towel
- Hat
- Sunscreen
- Sandals
You are welcome to use your own equipment but if needed a foam surfboard and wetsuit can be provided provided. Fulcrum Surf also offers great deals on boards & suits deals for our students.
I can already surf. Do you have any lessons for me?
Beginner lessons can be a great refresher if you have surfed a few times without any formal instruction. Our intermediate lessons are perfect if you can stand up consistently and are ready to progress to turning, using the rip, catching unbroken waves etc. If you are unsure of what your skill level is, your instructor will help you evaluate your skill and what goals to set for your training.
In group lessons & camps what is the ratio of instructors to students?
For camps it’s 2:1, students-to-instructors! We are the only 2 students to 1 instructor ratio in the industry. This allows us to give students the attention needed to both learn the skills of surfing & build confidence in and out of the water.
Private lessons are of course 1:1. Semi-private & larger private groups can vary staying as close to 2:1 as possible as the group grows.
In group lessons & camps what is the ratio of instructors to students?
For camps it’s 2:1, students-to-instructors! We are the only 2 students to 1 instructor ratio in the industry. This allows us to give students the attention needed to both learn the skills of surfing & build confidence in and out of the water.
Private lessons are of course 1:1. Semi-private & larger private groups can vary staying as close to 2:1 as possible as the group grows.
Is it required that I stay while my kids are in camp?
Although not required we encourage parents to stay & watch their kids during camps & lessons. Especially for young and beginning students as it helps with their confidence knowing you are there.
As with any group sports activity as your kids make friends, grow in their confidance and become more independent it may be less imparitive.
We do ask that you respectfully adhere to the specified drop off & pickup times as the allows for all students & class to get equal attention from the Fulcrum instructors.
Where does Fulcrum Surf hold it’s Camps & Lessons?
All camps & lessons take place in Del Mar at Powerhouse Park near on Coast Blvd. 15th St. Please be aware these areas are for dropoff & and pickup only. Students and/or parents must find suitable parking if needed. Look for your instructor wearing a light blue shirt marked “SURF COACH”.
The exception is Fulcrum “Outings” & “Travel Camps” in which we take our students to various other locations depending on the perticular camp. Generally the pickup & drop off location will still be at 15th St. in Del Mar.
What is Fulcrum Surf’s general cancelation policy?
We surf in all weather and surf conditions providing it is safe. If the surf is too big, or the conditions unsafe, then we will reschedule the lesson. If we change the time and you are unable to come to the new lesson, then we will provide a refund. Otherwise there are no refunds, transfers to other people, or cancellations.
Private, semi private, personal coaching and group lessons policies
- Cancelations more than 24 hours in advance: 50% refund
- Cancelations within 24 hours: No refund
If you would like to reschedule a lesson you have booked, we need at least 24 hours notice. Failure to give the necessary notice will mean forfeiture of that lesson.
Summer Camp Cancelations
- If promotions are used, there is no refund
- Canceling 7 days or before :50% refund
- Canceling within 7 days: No refund
- No refund on missed days
Fall/Winter: After School Program
- No Refund
- Must finish 4 sessions within 5 sessions that Fulcrum Surf runs the AFP program
- May miss 1 session only without losing a session
Holiday Camp
- No refund
ISPE Programs
- No refunds
- Make ups will be done through Daily Quest Holiday Travel surf days.
All returns and exchanges must meet all of the following conditions:
- The original purchaser of the item must submit the return or exchange.
- The original purchase date of the item is less than 30 days from the date the return or exchange is submitted.
- The item has not been permanently altered or used for anything other than its intended purpose (i.e. wetsuits must have been used only for open water swimming in non-chlorinated water).
- The item has not been damaged or abused.
Whether you decide to send back your product for a refund or an exchange, you are responsible for the shipping cost back to us. Returns and exchanges must be sent back in a clean, dry, properly folded, and in undamaged condition within 30 days of the purchase date; otherwise, the return can’t be processed.
If you have any question or to arrange for an exchange via a fulcrum instructor contact our office or speak to an instructor.
Waivers are required for all students. Fulcrum is obligated to refuse students partisipation without a waiver and/or consent aggreement for students under the age of 18. For student under the age of 18 a parent/legal guardian must complete the waiver for under age students. Once completed the waiver is effective up to Dec. 31st of current year.
